{"id":10033,"date":"2025-09-22T10:58:52","date_gmt":"2025-09-22T10:58:52","guid":{"rendered":"https:\/\/muds.ao\/?page_id=10033"},"modified":"2026-02-27T02:59:00","modified_gmt":"2026-02-27T02:59:00","slug":"suporte-e-sla","status":"publish","type":"page","link":"https:\/\/muds.ao\/en\/suporte-e-sla\/","title":{"rendered":"Support and SLA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10033\" class=\"elementor elementor-10033\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11c0a74 e-flex e-con-boxed e-con e-parent\" data-id=\"11c0a74\" data-element_type=\"container\" data-e-type=\"container\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4a99616 elementor-widget elementor-widget-heading\" data-id=\"4a99616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support and SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c730ce elementor-widget elementor-widget-text-editor\" data-id=\"9c730ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>MUDS provides technical support for contracted services according to the agreed plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-049f388 elementor-widget elementor-widget-text-editor\" data-id=\"049f388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Support Hours<\/strong><\/p><p>Monday to Friday<br \/>Business hours (except holidays)<\/p><p><strong>Response Times (SLA)<\/strong><\/p><ul><li>Critical incidents: up to 24 hours<\/li><li>Average incident duration: up to 48 hours<\/li><li>General orders: up to 48 hours<\/li><\/ul><p><strong>Support Channels<\/strong><\/p><ul><li>E-mail<\/li><li>WhatsApp Business<\/li><li>Ticketing system (where applicable)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Suporte T\u00e9cnico e SLA A MUDS disponibiliza suporte t\u00e9cnico para servi\u00e7os contratados conforme o plano acordado. Hor\u00e1rio de Suporte Segunda a Sexta-feiraHor\u00e1rio comercial (excepto feriados) Tempos de Resposta (SLA) Incidentes cr\u00edticos: at\u00e9 24 horas Incidentes m\u00e9dios: at\u00e9 48 horas Pedidos gerais: at\u00e9 48 horas Canais de Suporte E-mail WhatsApp empresarial Sistema de tickets (quando aplic\u00e1vel)<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10033","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/pages\/10033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/comments?post=10033"}],"version-history":[{"count":7,"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/pages\/10033\/revisions"}],"predecessor-version":[{"id":11084,"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/pages\/10033\/revisions\/11084"}],"wp:attachment":[{"href":"https:\/\/muds.ao\/en\/wp-json\/wp\/v2\/media?parent=10033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}