FAQ – Frequently Asked Questions
1. What is MUDS and what exactly does it do?
MUDS is a digital agency specializing in website creation, branding, web hosting, corporate emails, social media management, and digital systems and solutions for businesses. We help brands grow with accessible technology and strategic communication.
2. Can I register my domain directly with you?
Yes. We handle the entire domain registration, renewal, and management process. Simply choose your desired name, and we'll take care of the rest, as it should be.
3. Does MUDS only create websites, or can it manage everything for my company?
We can manage everything if you wish: website, hosting, corporate emails, social media, branding, systems, and ongoing support. If you only want a standalone service, that's also possible.
4. How long does it take to create a website?
It depends on the type of project.
Simple websites: 5 to 10 days.
Complete corporate websites: 10 to 35 days.
Customized systems: timeframe defined after analysis.
Simple websites: 5 to 10 days.
Complete corporate websites: 10 to 35 days.
Customized systems: timeframe defined after analysis.
5. Do you offer technical support?
Yes. We have 24/7 email support and telephone support during business hours. Quick responses and ongoing follow-up.
6. Does the accommodation include corporate email?
Yes. All our hosting plans include corporate email, with configurable capacity and professional integration.
7. What do I need to start developing my website?
Just:
Company name
Logo (if applicable)
Texts or information you wish to highlight
Indication of references or visual style.
If you have nothing, we'll create everything with you.
Company name
Logo (if applicable)
Texts or information you wish to highlight
Indication of references or visual style.
If you have nothing, we'll create everything with you.
8. If I already have a website, can you provide maintenance?
Yes. We provide maintenance, updates, improvements, and security audits, even if the website was created by another agency.
9. Are payments monthly or annually?
We have monthly and annual plans. For hosting and domains, the annual option is the most popular and offers better conditions.
10. Can I cancel the services whenever I want?
Yes. You can cancel at any time.
However:
Domains are non-refundable after registration.
Creative and technical services are non-refundable after work has begun.
However:
Domains are non-refundable after registration.
Creative and technical services are non-refundable after work has begun.
11. Are my data and files safe with you?
Yes. We use secure servers, encryption, backups, and active protection to ensure the complete security of your data and your website.
12. Does MUDS work with companies outside of Angola?
Yes. We work with Angolan, Portuguese, and international companies. All services can be delivered remotely.
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