Technical Support and SLA
MUDS provides technical support for contracted services according to the agreed plan.
Support Hours
Monday to Friday
Business hours (except holidays)
Response Times (SLA)
- Critical incidents: up to 24 hours
- Average incident duration: up to 48 hours
- General orders: up to 48 hours
Support Channels
- WhatsApp Business
- Ticketing system (where applicable)
Portuguese 
English